Why should I use a mobile groomer?
Mobile grooming offers a convient way to have your pets groomed. We come to you so no worrying about getting your pet to/from the groomer. We also have no other pets with us (except sometimes the famous Disi himself tags along but he stays out of the way!), so not only does your pet get all of our attention mobile grooming is less stressful for your pet since they are not caged. Mobile grooming is also quicker for your pet, I can finish most pets within 1-1.5 hours vs 4+ at a salon.
What vaccines do you require?
I require proof of the rabies vaccine because it is required by VA law. All other vaccines are between you and your vet. All equiptment is sanitized between pets so there is no risk of disease transmission. NOTE: We do not accept pets who are activly ill unless cleared by a vet for not being contagious.
Are you licensed and insured?
Yes. We are licensed to operate a business in Hampton Roads and have the proper insurance on our trailer.
What do I need to provide?
Parking. That's it. (and your pet!) I have a 6x12 trailer plus the car that pulls it. So I need somewhere I can easily pull in to preferrably on a level road or driveway. The trailer is fully self sufficiant when it comes to electricity and water.
What areas do you service?
I service the following cities (please note certain areas may be charged a travel fee, visit the pricing page for details): Norfolk, Virginia Beach, Chesapeake, Hampton & Portsmouth
Do you service families in apartments/condos/townhouses?
Maybe. I need a large area to park so there has to be ample parking. If your complex offers parking for oversized vehicles, then yes, I do. Otherwise I do not.
Can my family/friends/neighbors bring their pets the same time as mine? Yes. I do not have much room in my trailer for extra dogs but can defintly do multiple pets at the same address. This may also save you a few dollars as I have a multi pet discount.
Can you groom my pet at my job?
Yes, as long as there is ample parking for an oversized vehicle and the business and land owner do not mind having a mobile grooming unit on the perimisis including the noise assiociated with the generator. Remember though I am not a baby sitter so you will have to either arrange to bring your pet to work with you or have a friend pick him up when he is finished.
Can you come to my house and groom my pets while I'm not home?
Yes. I have plenty of "latchkey" pets. Just make sure I have a way to enter your home and you have signed the release waiver and discussed the groom with me prior to my arrival. I cannot groom your pet without the signed waiver. I will also walk your pets for a quick potty break at no extra charge before and after their groom.
Why are your prices so high?
Mobile grooming has a lot of overhead costs compared to a salon. The gas to run the vehicle and generator, the customization of the trailer, taking in less clients, insurance, taxes and other miscilanious costs which means pricing has to reflect that. I do offer frequent customer programs for pets who come see me often (less than 4 weeks between visits) (If your pet was seen April 1, he would need to be groomed on or before May 1 to recieve the discount). This date is firm, including if I am too booked to take you before a month is up. Regular clients- it is recommended to book your next appointment before I leave.
How far do you book out?
I book out about three weeks in advance so it is highly recommended you book as soon as possible to ensure your appointment on the desired date.
Do you work weekends and holidays?
Very rarely. I work one Saturday and one Sunday each month. They book up extremely fast, sometimes months in advance. I do offer evening hours two days a week though. As far as holidays it depends on the holiday. I am closed all major federal holidays to spend time with my family. I am a military spouse so military related holidays such as Veterans Day, Memorial Day and Armed Forces Day are observed.
Can I stay with my pet?
You are more than welcome to come and tour the trailer but due to the small size there really isn't room for you to watch. If weather permits and your would like I can leave the side entry door open and you are welcome to watch. Most pets do best without their owners watching though. I promise all pets are treated like my own and their best interest is always put first.
What forms of payment do you accept?
Cash, Visa, Mastercard, Discover and American Express. I can also invoice via paypal and accept direct deposit from Navy Federal Credit Union members.
What is your cancellation policy?
I ask that you please cancel within 24 hours of your appointment to allow someone else to have your spot. I almost always have a waiting list. If you don't cancel more than 24 hours in advance there may be additional charges or refusal of service on your next groom. If I show up to your house and you do not answer the door (unless you have a "latchkey" pet) there is a $40 no show fee that must be paid before booking another appointment. There is a three strikes policy for both cancellation and no shows, if either happen more than three times I may have to refuse service in order to serve my other clients who are waiting for appointments.
What time will you be here?
There is an hour window of which I will arrive. In rare instances I may be running behind since I take the time to make sure each animal I groom gets all my attention. Some pets take longer than others. We also live in Hampton Roads so traffic can sometimes be unpredictable. I will call you when I am on my way to you. If I am running behind, I will call to let you know as soon as possible. If this effects your day and you are no longer able to keep your appointment (as long as you let me know BEFORE I arrive) there will be no fee or other reprocussions of cancellation.
Do you work in inclimate weather?
It Depends. If Norfolk Public Schools are closed for weather, so am I. I will call and reschedule ASAP. If it is below freezing I may have to reschedule if my bathing system is frozen. My trailer is climate controlled so your pet will always be comfortable. If the tunnels have wind restrictions I may not be able to service areas that need a tunnel to get to from Norfolk but I will call you ASAP to let you know.